Terms of Service

Last Updated: January 13, 2025

Welcome to Edw4rds Inc. These Terms of Service ("Terms") govern your use of our website, services, and communications. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By using our website, subscribing to our communications, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services

Edw4rds Inc. provides branding, web design, automation, and business strategy services to small business owners. Our services include but are not limited to:

  • Brand strategy and identity development
  • Website design and development
  • Marketing automation and CRM setup
  • Business consulting and coaching
  • SMS and email marketing campaigns

3. User Obligations

When using our services, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security and confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use our services only for lawful purposes
  • Not interfere with or disrupt our services
  • Not attempt to gain unauthorized access to our systems

SMS/Text Messaging Terms (A2P Compliance)

Express Consent

By opting in to receive text messages from Edw4rds Inc., you provide your express written consent to receive automated marketing and transactional text messages at the mobile number you provided.

Sender Identification

Messages you receive may be identified as coming from:

  • "AI Assistant" - Our automated messaging system
  • "Edw4rds Inc." - Our company name

All messages labeled "AI Assistant" are automated messages sent on behalf of and authorized by Edw4rds Inc. The AI Assistant is an automated communication system operated and controlled by Edw4rds Inc.

Types of Messages

You may receive the following types of messages:

  • Marketing messages: Promotional content, offers, updates, and news about our services
  • Transactional messages: Appointment confirmations, reminders, and service-related updates
  • Informational messages: Tips, resources, and content you've requested

Message Frequency

Message frequency varies. You may receive up to 4-10 messages per month, depending on:

  • Your level of engagement with our services
  • Active campaigns or promotions
  • Scheduled appointments or events

Costs

  • No charge from Edw4rds Inc.: We do not charge you to receive text messages
  • Carrier charges may apply: Standard message and data rates from your mobile carrier may apply
  • Check with your carrier: Contact your mobile carrier for details about your messaging plan

Opt-Out / Unsubscribe

You can opt out at any time. Consent to receive text messages is not required as a condition of purchasing any goods or services. To stop receiving messages:

  • Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
  • You will receive a confirmation message that you have been unsubscribed
  • You will no longer receive marketing messages, but may still receive transactional messages related to active services
  • You can also contact us at sam@edw4rds.com to opt out

Help

For assistance, you can:

Supported Carriers

Our SMS program supports all major U.S. carriers, including:

  • AT&T
  • Verizon Wireless
  • T-Mobile
  • Sprint
  • U.S. Cellular
  • Boost Mobile
  • MetroPCS
  • Virgin Mobile
  • And other major carriers

If you experience issues with messages from your carrier, please contact us for assistance.

Delivery and Reliability

  • Message delivery is subject to carrier network availability and device compatibility
  • Messages may be delayed or undelivered due to factors outside our control
  • Neither Edw4rds Inc. nor mobile carriers are liable for delayed or undelivered messages
  • We are not responsible for any charges or overage fees from your mobile carrier

Privacy and Security

  • Your mobile phone number and related information will be handled in accordance with our Privacy Policy
  • We will never sell, rent, or share your mobile number with third parties for their marketing purposes
  • Your information is stored securely and protected

TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all related regulations. By providing your mobile number and opting in, you certify that:

  • You are the subscriber or authorized user of the mobile number provided
  • You are authorized to agree to receive text messages at that number
  • You provide your express written consent to receive automated text messages

Changes to SMS Terms

We reserve the right to modify these SMS terms at any time. If we make material changes, we will notify you via text message or email. Your continued participation in our SMS program after changes are posted constitutes acceptance of the updated terms.

4. Intellectual Property

All content on our website and in our communications, including text, graphics, logos, images, and software, is the property of Edw4rds Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, modify, distribute, or reproduce any content without our written permission
  • Use our trademarks or branding without authorization
  • Reverse engineer, decompile, or disassemble any software or systems

5. Client Work and Deliverables

For paid services:

  • Scope of Work: Will be outlined in a separate agreement or proposal
  • Ownership: Upon full payment, you own the final deliverables created specifically for you
  • Revisions: Included revisions will be specified in your service agreement
  • Timeline: Project timelines are estimates and may vary based on your responsiveness and project complexity
  • Client Responsibilities: You must provide timely feedback, content, and materials needed for project completion

6. Payment Terms

For paid services:

  • Payment terms will be outlined in your service agreement
  • Payment is required according to the schedule provided
  • Late payments may result in service suspension or project delays
  • All fees are non-refundable unless otherwise stated in writing
  • You are responsible for any applicable taxes

7. Cancellation and Refunds

Cancellation and refund policies vary by service type:

  • Consultations: May be rescheduled with 24 hours notice; cancellations within 24 hours may be subject to a fee
  • Ongoing Services: May be cancelled with 30 days written notice
  • Project-Based Work: Refunds depend on work completed; see your service agreement for details

8. Disclaimers and Limitations of Liability

Service Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific results from our services.

Limitation of Liability

To the fullest extent permitted by law, Edw4rds Inc. shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages resulting from use or inability to use our services

Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites.

9. Indemnification

You agree to indemnify, defend, and hold harmless Edw4rds Inc., its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you provide to us

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Abusive or harmful behavior

Upon termination, your right to use our services ceases immediately.

11. Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact us first at sam@edw4rds.com so we can attempt to resolve it informally.

Governing Law

These Terms are governed by the laws of the United States and the state in which Edw4rds Inc. operates, without regard to conflict of law principles.

Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits or class-wide arbitration.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

  • Posting updated Terms on our website
  • Updating the "Last Updated" date
  • Sending notice via email or text message to active users

Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Edw4rds Inc. regarding your use of our services.

15. Contact Information

If you have questions about these Terms, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.